The Corporate Apology: Why “I’m Sorry” Is Just the First Step

Posted by Poston Communications
On September 21, 2020

When a corporation in a crisis – where the public is outraged – seeks our counsel, we turn to our experience and the research as we walk them through the most effective response. Surin Chung writes in his 2011 study that companies that take an active responsibility in their apology relieve public anger more than […]

Chambers Submissions: Are They Worth the Time?

Posted by Poston Communications
On September 17, 2020

We are in the midst of Chambers USA season now, and many law firms are scrambling to meet the deadlines. Chambers submissions take many hours to complete and require the cooperation of what may be the busiest lawyers in the firm. Is it worth it? Does it really matter if your firm is ranked in […]

A Virtual SCOTUS: What’s Next

Posted by Poston Communications
On September 15, 2020

United States Supreme Court Justices heard 10 arguments in May – a stacked month and quite historical. It was the first time arguments happened over the phone and more importantly, it was the first time the high court was truly an open court as people could listen in real time. Instead of a lively debate […]

Account Supervisor Kali Hammond Earns Accreditation in Public Relations

Posted by Poston Communications
On September 8, 2020

We’re proud to announce that Account Supervisor Kali Hammond has successfully completed the Examination for Accreditation in Public Relations, entitling her to use the APR professional designation. The announcement was made by the Universal Accreditation Board, a consortium of nine professional communication organizations that directs this competency certification program. The Accreditation program aims to improve […]

Five Steps for Writing a Personal Crisis Plan

Posted by Poston Communications
On September 2, 2020

From the global pandemic to murder hornets, and all the class-action lawsuits, hurricanes and other crises in between – 2020 has brought more than its fair share of challenges. In most organizations, executive leadership calls the shots in crisis. But it is not uncommon for individuals throughout the organization – who will undoubtedly play a […]