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PR: A Checklist for Highlighting Client Matters – Share the Win, Shape the Narrative

Posted by Georgie Palm
May 13, 2025

When a law firm secures a victory or successful outcome for a client, there is a great opportunity to highlight both the firm’s legal prowess in a specific area and the client’s business achievement – whether that is a winning defense in a business dispute or the closing of a major real estate or business transaction.

Unfortunately, some of these victories fall short in gaining the recognition they deserve. This often stems from a lack of proactive planning, an incomplete understanding of the win’s broader impact or missed opportunities to showcase the success beyond a simple website blurb. Sharing client wins through the media and other platforms is a powerful way to demonstrate your attorneys’ and firm’s value in key markets, industries and practice areas. When done strategically and with the right timing, showcasing these successes can build credibility, inspire confidence and attract new clients.

Plan Ahead: Set Yourself Up for Success

Do you have attorneys preparing for trial? Could the case be newsworthy? Now is the time to discuss why it matters. What’s at stake if the ruling favors your client? And what alternative outcomes should you be ready to address?

Preparing before engaging in external communications is essential to understanding the “why,” ensuring consistent messaging and aligning with the firm’s positioning. Every announcement or public matter should have a clear purpose and support the firm’s brand and business development goals. It’s also important to recognize that public statements can have implications for future legal proceedings, so they should be crafted carefully and in close collaboration with the attorneys involved.

Use the below checklist to navigate the conversation before drafting the content.

Why It Matters: Elevating Your Firm’s Presence

Showcasing client wins builds credibility and demonstrates real-world success. For the most effective outreach, prepare the narrative with the firm’s target audience in mind by highlighting what is compelling about this case and the impact.

Your attorneys know the most about this topic and the industry influence. We recommend asking them to provide a paragraph that describes the matter and outcome, including everything that stands out. The information they provide should be approved to share publicly. It is then the marketing and communications team’s chance to review their version and simplify it in a way that tells a story outlining the details of the case and the impact on those who could be directly affected.

A few checklist items to keep in mind:

Distribution and Next Steps: Maximizing Momentum

Once the press release has been approved by all necessary parties, distribute to the appropriate contacts and promote online to elevate the firm’s reach. This is the time to position the attorney and the firm in front of the target audience who is most affected by the outcome. In doing so, you’re able to connect them with clients and perspective clients.

Checklist tips for distribution:

Being intentional with how the firm highlights client matters reinforces the firm’s work in a particular industry. By preparing the narrative to do more than announce the client win, you are moving past a generic press release and telling a story of the work, the firm and the impact. Ready to learn more? Download our Wins and Deals Publicity Checklist to review your current process and strategy.

Kali Hammond, APR, is a vice president based in Orlando, Fla.
Betsy McKinney is an account executive based in New York.
Mikey Mooney is a partner based in Atlanta.